It earns the right to send
Every account starts where nothing can be sent. You move it forward when you have read enough of its judgement to trust it.
Watch it, observe
It reads everything and writes the reply it would have sent, then sends nothing at all. A week of this beats any demo.
Let it help, assisted
It answers what it is confident about in categories you have marked safe. Anything else comes to you with a draft ready to send.
Let it run, auto
It handles what it can and tells you immediately when it cannot. The categories you never want automated stay off limits.
Four steps, and one decision
Everything slow or fallible happens after the message is safely stored, so a busy model can never delay a delivery or bounce a customer.
It arrives
A copy is piped in the moment your mail server receives it. Parsed and stored in milliseconds, with no network call, so nothing can delay a delivery.
It waits a moment
A short hold, so a customer sending three messages in a row gets one considered answer rather than three.
It is read
The model classifies it, scores how safe an unreviewed reply would be, and drafts one.
The gate decides
Plain rules you can read in one sitting. Any of them withholds the reply.
It is sent, or it is yours
Either it goes out from your mail server, or it lands in your queue with the reason it stopped.
The model writes. It does not decide.
Whether a reply is sent is decided by a short list of plain rules you can read in one sitting, never by the model's own opinion of itself. Any one of these withholds it.
Categories you never automate
Complaints, refunds, legal, billing disputes. Listed by you, and it may not answer them however sure it is.
A confidence floor
It scores how safe sending unreviewed would be. Anything under your threshold is held, with the reason attached.
Anyone can reach a person
Every reply tells the customer how. One word back and the thread goes to a human, permanently.
It refuses to invent
If answering needs a fact it does not have, it stops and asks you rather than guessing plausibly.
A daily cap per sender
No one person can be answered more than a few times a day. That is what stops a loop becoming a thousand emails.
A pause that means it
One switch stops all sending immediately, without stopping it reading and drafting.
Watch it answer your mail for a week
It costs nothing, it sends nothing, and at the end you will know whether you want it. That is a better argument than anything else on this page.
- No card, ever
- Your own mailbox, your own mail server
- It sends nothing until you say so