Refund Policy
The short version
If the service is not right for you, write to support@talvit.com within 14 days of a payment and we will refund it in full. After 14 days, a payment for the current period is not normally refundable, but tell us what went wrong and we will look at it.
What is covered
- The 14-day window. Any payment, for any reason, refunded in full if you ask within 14 days of making it. You do not have to explain why.
- The service did not work. If a fault on our side stopped the service doing what the plan describes, and we could not fix it in reasonable time, we will refund the affected period whether or not 14 days have passed.
- A charge you did not expect. Nothing renews automatically, but if you were charged in error, we will refund it in full.
What is not covered
- Message volume you have already used in the current period.
- A change of mind more than 14 days into a period that otherwise worked as described.
How to ask
Write to support@talvit.com from the email address on the account, or use "Request a refund" on your workspace billing page. Tell us which payment and, if it is after the 14-day window, what went wrong. We aim to reply within 3 working days and to process an approved refund within 10.
How it is paid
A refund goes back by the same method you paid with. Where that is not possible, we will agree another method with you.
Chargebacks
Please contact us first. A chargeback raised without giving us a chance to help may lead to the account being suspended while it is resolved.
Contact
Talvit, address on request. Refund requests: support@talvit.com.